Contact
We're here to help.
Questions about a product, your order or shipping to your country? Chat with Caju, our virtual assistant (in your own language), message us on WhatsApp or email our team.
Fastest way
Chat with Caju
Caju is our virtual assistant. Open the chat here (or with the Ask Caju button at the bottom of any page) and ask about products, shipping, taxes, returns or your order. Caju answers the most common questions right away and passes everything else to our team. Write in your own language and Caju replies in it; product names and pages stay in English.
+55 31 98484-4061
Message our team on WhatsApp. It's the easiest way to send photos or ask about a product. Open WhatsApp →
Response time
Within 24 hours, 7 days a week
We reply within 24 hours, 7 days a week. Our team is based in Brazil.
Before you write
Quick answers
Many questions are answered in our FAQ, Shipping & Delivery and Returns & Refunds pages. If you are writing about an order, please include your order number.
Looking for a Brazilian product we don't carry? Use our Personal Shopper service.
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